Privacy Policy

1 Who We Are

Fixtrd Ltd is the data controller responsible for your personal data, registered in England and Wales (Company No. as registered at Companies House).

Contact us at info@fixtrd.app or visit fixtrd.app.

2 What Data We Collect

Information you provide:

• Name, team name, sport, skill level, town or city
• Email address and account credentials
• Age group (Adults 18+, Veterans 35+, or Junior age group e.g. Under 12s)
• Gender and gender preference settings
• Availability (days of the week you are free to play)
• Format preference (1v1 or 2v2) for individual sports
• Messages sent through the in-app messaging system
• Ratings and reviews you submit about other users
• Reports submitted (including no-show reports)
• Payment information (processed securely — we do not store card details)

Information collected automatically:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, swipes, matches, session duration)
• Location data (approximate, used to calculate distances — only if you grant permission)
• IP address and push notification tokens
• Firebase Analytics data (anonymous usage statistics)

From third parties:

If you sign in via Google, we receive your name and email from that provider.

🛡️ Children's Data & Junior Safeguarding

This section is critically important. Please read it carefully.

Age requirements:

Fixtrd supports junior sports teams and players in the following age categories: Under 7s through to Under 18s. Junior profiles must be created and managed by a parent, legal guardian, or authorised club official (not by the child themselves).

Parental & guardian consent:

By creating or managing a Junior profile on Fixtrd, the adult responsible confirms that they:

• Are the parent, legal guardian, or an authorised club official responsible for the child
• Have the authority to consent to the collection and processing of the child's data
• Understand that junior profiles are strictly separated from adult profiles at all times
• Accept responsibility for the accuracy of information provided

How junior data is protected:

• Junior profiles are never shown to adults and adult profiles are never shown to juniors
• Junior team matching uses ±1 year group (e.g. U10s can only see U9s, U10s and U11s)
• No direct messaging between adult and junior accounts
• Juniors' precise location is never shared — only approximate distances are calculated server-side
• Junior profile data is not used for advertising or shared with third parties

Right to erasure:

Parents and guardians may request deletion of a junior's profile and all associated data at any time by contacting info@fixtrd.app. We will action this within 72 hours.

UK GDPR and children:

Under the UK GDPR and the Children's Code (Age Appropriate Design Code), we apply the highest standard of data protection to junior profiles. We do not process children's data for profiling, targeted advertising, or any purpose beyond facilitating age-appropriate sports matching.

3 How We Use Your Data

We use your personal data to:

• Create and manage your profile (team or individual player)
• Match you with other teams or players at your skill level and age group
• Enforce junior/adult separation as a safeguarding measure
• Calculate and display approximate distances between users
• Enable in-app messaging between matched users
• Display ratings, trust badges and no-show warnings
• Send push notifications about matches and game requests
• Process subscription payments
• Improve the app and personalise your experience
• Prevent fraud and ensure platform safety
• Comply with legal obligations

Legal basis: contract performance (providing the service), legitimate interests (safety, security, fraud prevention), consent (location data, marketing communications), and legal obligation.

4 Ratings, Reviews & Reports

Fixtrd allows users to rate each other after games on punctuality, sportsmanship and reliability. This data is stored against your profile and displayed to other users.

No-show reports are also stored and displayed as a trust signal. If you believe a rating or report about you is inaccurate or unfair, contact info@fixtrd.app and we will investigate within 14 days.

We reserve the right to remove ratings that are found to be false, malicious or in breach of our community standards.

5 Location Data

Location data is used only to calculate approximate distances between users. Precise coordinates are never stored or shared.

For junior profiles, no location data beyond town or city is used. You can withdraw location permission at any time in your device settings.

6 How We Share Your Data

We do not sell your personal data. We may share it with:

• Other Fixtrd users — your profile, sport, skill level and approximate location (age group and mode restricted)
• Payment processors — Stripe for web subscriptions (Apple/Google in-app purchases handled by those platforms)
• Analytics providers — Firebase Analytics (anonymous, aggregated data only)
• Cloud hosting — Firebase/Google Cloud (data stored in EU/UK region)
• Law enforcement — where required by law or to protect safety

7 Data Retention

We retain your personal data while your account is active. On account deletion:

• Profile data is deleted within 30 days
• Junior profile data is deleted within 72 hours of request
• Messages are deleted within 30 days
• Ratings and reports data is anonymised within 30 days
• Payment records are retained for 7 years as required by UK tax law

8 Your Rights Under UK GDPR

You have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, object to processing, and rights related to automated decision-making.

Parents and guardians may exercise all rights on behalf of their child. Contact info@fixtrd.app. We will respond within 30 days.

You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9 Data Security

We use encrypted data transmission (HTTPS/TLS), secure Firebase cloud storage, strict access controls and regular security reviews. No method of transmission over the internet is 100% secure. We will notify you promptly of any data breach that may affect your rights.

10 Cookies & Tracking

Our website uses essential cookies to function. Firebase Analytics uses anonymised analytics cookies to understand app and website usage. No advertising cookies are used.

You can control cookie settings through your browser. Disabling cookies may affect website functionality but will not affect your use of the app.

11 International Transfers

Data is stored on Firebase/Google Cloud infrastructure. Google LLC is certified under the EU-US Data Privacy Framework and provides appropriate safeguards for international data transfers. Data is processed primarily within the UK and European Economic Area.

12 Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes by email or in-app notification at least 14 days before they take effect. The effective date at the top of this page will be updated.

Continued use of Fixtrd after changes constitutes acceptance of the updated policy.