Terms & Conditions

1 About Fixtrd

Fixtrd is a sports matchmaking platform that connects:

• Teams — grassroots and amateur sports teams who need to find fixture opponents (Team Mode)
• Players — individuals looking for opponents in individual sports such as padel, darts, squash, snooker, badminton, golf, table tennis, boxing and more (Player Mode)

Fixtrd Ltd is registered in England and Wales (Company No. 17101784). ICO Registration: ZC112019. Contact: hello@fixtrd.app

2 Age Requirements & Junior Teams

Please read this section carefully before using Fixtrd with or for under-18s.

Adult accounts (18+):

To create an account on Fixtrd you must be at least 18 years of age.

Junior teams (Under 18):

Junior teams aged Under 7s through Under 18s are supported on Fixtrd under the following strict conditions:

• A junior team must be created and managed by a parent, legal guardian, or authorised club official who is at least 18 years old
• The responsible adult accepts these Terms on behalf of the junior team and accepts full responsibility for the account
• Junior teams are strictly separated from adult teams — junior teams can only see other junior teams and adults can never see junior teams
• Age group matching is enforced — a team registered as Under 10s will only be matched with Under 9s, Under 10s and Under 11s
• Fixtrd is not responsible for verifying the identity or age of users — this responsibility lies with the account holder

Age verification:

By selecting an age group on Fixtrd, the account holder confirms the accuracy of that information. Misrepresenting the age group of a team is a breach of these Terms and may result in immediate account termination.

Safeguarding:

Clubs and organisations using Fixtrd for junior teams are responsible for ensuring compliance with their sport's safeguarding policies (e.g. FA Safeguarding, Sport England guidelines). Fixtrd's technical separation of junior and adult teams is an additional measure and is not a substitute for proper safeguarding practices.

3 Eligibility

To use Fixtrd you must:

• Be at least 18 years of age to create an account (or a parent/guardian managing a junior team)
• Be acting on behalf of a legitimate sports team, club, or as an individual sports player
• Provide accurate and truthful information when creating your profile
• Have authority to enter into these Terms on behalf of your team or club
• Not be prohibited from using the service under applicable law

4 Your Account

You are responsible for keeping your login credentials secure and all activity under your account.

Notify us immediately at hello@fixtrd.app if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms, including accounts found to have misrepresented age groups or mode of use.

5 Acceptable Use

You must not:

• Post false, misleading or fraudulent profile information
• Misrepresent the age group of a junior team or player
• Attempt to contact junior teams from an adult account or vice versa
• Harass, abuse or threaten other users
• Submit false ratings, no-show reports or reviews
• Use the platform for any commercial purpose other than finding sports opponents
• Post content that is offensive, discriminatory, illegal or inappropriate for a sporting context
• Create multiple accounts to circumvent restrictions or bans
• Use automated tools or bots to interact with the platform

6 Ratings, Reviews & No-Show Reporting

Fixtrd's rating system allows users to rate each other after games on punctuality, sportsmanship and reliability. No-show reports can be submitted when a confirmed opponent fails to appear.

Accuracy:

You must only submit ratings and reports that accurately reflect your genuine experience. False, malicious or retaliatory ratings are a breach of these Terms.

Display:

Ratings and trust badges are displayed publicly on profiles to all users. We reserve the right to remove ratings that are found to be false, abusive or in breach of these Terms following investigation.

Disputes:

If you believe a rating or no-show report submitted about you is inaccurate, contact hello@fixtrd.app within 30 days. We will investigate and respond within 14 days.

Defamation:

Written review comments must not be defamatory, harassing or discriminatory. We reserve the right to remove any review that breaches this requirement.

7 Fixture & Game Matching

Fixtrd facilitates connections between teams and individual players but does not guarantee you will find an opponent, or that matched opponents will honour confirmed games.

The arrangement, agreement and fulfilment of fixtures and games is entirely between the users involved. Fixtrd is not a party to any fixture or game agreement and accepts no liability for cancelled, disputed or unsatisfactory games.

Users must arrange their own insurance, venue bookings and compliance with their governing body's rules.

8 Gender Matching

Fixtrd allows users to set a gender category (Men's, Women's or Mixed) and a gender preference for matching. These settings are self-declared and not verified.

Fixtrd is committed to inclusive sport and does not discriminate on the basis of gender. Gender matching preferences are provided as a courtesy feature to reflect how sports are commonly organised.

9 Subscription & Payments

Pricing:

• Free — 3 swipes/day, 3 active conversations
• Pro — FREE until 1 September 2026, then £7.99/month — unlimited swipes, messaging & priority listing. During the launch period (until 1 September 2026) all users have Pro features at no charge with no card required. From 1 September 2026, Pro features will require an active £7.99/month subscription.
• Club — £19.99/month — up to 5 team profiles & club dashboard

Payment methods:

Payments are processed via Stripe (web), Apple App Store (iOS) or Google Play (Android). Subscriptions renew automatically until cancelled.

Cancellation & refunds:

Cancel anytime through your device subscription settings or at hello@fixtrd.app. No refunds are issued for partial billing periods except where required by law (including the Consumer Contracts Regulations 2013 — 14-day cooling off period for new subscriptions).

Price changes:

We reserve the right to change pricing with 30 days' written notice to your registered email address.

10 Intellectual Property

All intellectual property in Fixtrd — including the app, website, logo, design, custom icons and software — belongs to Fixtrd Ltd. You may not copy, reproduce or create derivative works without our written permission.

The Fixtrd name, logo and brand are trademarks of Fixtrd Ltd.

11 User Content & Licence

Ownership:

You retain ownership of all content you submit to Fixtrd, including your team or player profile information, photos, team badges, messages, ratings and reviews.

Licence to Fixtrd:

By submitting content to Fixtrd, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and distribute that content solely for the purpose of operating and promoting the Fixtrd platform. This licence ends when you delete your content or close your account, except where the content has been shared with other users (e.g. ratings and reviews) or where we are required to retain it by law.

Content standards:

All content you submit must comply with our Acceptable Use policy (Section 4). We reserve the right to remove any content that breaches these Terms, is offensive, discriminatory, misleading, or otherwise inappropriate for a sporting context.

On account deletion:

When you delete your account, we will remove your profile, photos and messages within 30 days. Ratings and reviews you submitted about other users may be retained in anonymised form. Ratings and reviews submitted about you will be deleted along with your profile.

12 Disclaimer of Warranties

Fixtrd is provided "as is" and "as available" without warranties of any kind. We do not warrant that the service will be uninterrupted or error-free. We do not guarantee that sports connections will result in a game being played.

13 Limitation of Liability

Fixtrd Ltd shall not be liable for: cancelled fixtures or games, travel costs incurred, injuries arising from games arranged through the platform, data loss, or any indirect or consequential loss.

Our total liability shall not exceed the amount you paid us in the 3 months preceding any claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

Nothing in these Terms is intended to exclude or limit your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

14 Termination

We may suspend or terminate your access at any time if we believe you have violated these Terms, in particular any provisions relating to age misrepresentation or junior safeguarding.

You may terminate your account at any time by contacting privacy@fixtrd.app. Upon termination, your right to use Fixtrd ceases immediately. Any data retention will be handled in accordance with our Privacy Policy.

15 Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notification at least 30 days before the changes take effect.

Your continued use of Fixtrd after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the service and contact us to close your account.

16 Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to use the EU/UK Online Dispute Resolution platform.

17 Contact

If you have any questions about these Terms, please contact us:

• Email: hello@fixtrd.app
• Data & Privacy: privacy@fixtrd.app